Warranty covers defects and malfunctions; repair service addresses issues, ensuring product functionality and customer satisfaction within the warranty period.
- Our products are backed by a 12-month warranty period
- Within this warranty period, service costs are covered, except for physical and liquid damage to device components.
- Batteries are covered by a 6-month warranty period.
- Post-warranty repair service is available for all our products.
- For extended service warranty options, please inquire the sales representative.
While we ensure the quality of our products, certain conditions apply:
- Product replacement is applicable only in cases of defects due to assembly or manufacturing faults.
- Our products are designed for use by trained personnel. Warranty does not cover damages resulting from accidents, misuse, abuse, or improper maintenance.
- Consequential damages are not covered under warranty.
- Warranty does not extend to supplementary product equipment unless the accessory is found to be defective upon arrival.
- Devices must be properly packed, preferably in the original box.
- Customers are responsible for packaging warranty products securely.
- Warranty items should be sent to the Repairing Centre in Parwanoo.
- Clients bear the shipment costs for returning items.
- We recommend using a trackable shipping service to ensure safe delivery.
- We do not take responsibility for loss or theft during transportation.
For any concerns regarding warranty or repair processes, please feel free to contact us at 011-49039798 / 011-49039799 / 011-49039718 . We're here to ensure a seamless experience for our customers.