Technical Support & Customer Assistance

Get expert help for telematics devices, IoT sensors, vehicle tracking systems, software platforms, and enterprise deployments.

Atlanta Technical Support
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Product Support

Installation, wiring schemes, and hardware troubleshooting.

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Firmware & FOTA

FOTA cloud updates, configurator files, and API integration.

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Warranty & RMA

Hardware replacement claims, repairs, and RMA tracking.

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Direct Helpdesk

Immediate phone assistance from certified support engineers.

Contact Support

Central Support Helpline
+91-9990333888
Operating Hours
Monday – Saturday
09:30 AM – 06:30 PM IST
Emergency Roadside Assistance:
Enterprise fleet accounts receive 24/7 dedicated dispatch engineer lines.

Raise a Support Ticket

Fill in your device details for rapid diagnostic assistance from our hardware engineering lab.

Frequently Asked Support Questions

Do you offer BLE telematics trackers?

Yes, BLE (Bluetooth Low Energy 5.0) is natively integrated across our telematics devices for wireless sensor pairing, driver ID tags, and indoor beacon tracking.

Do you provide asset trackers with extended battery life?

Yes, our rugged asset tracking devices (AM-400 and AW-400) feature high-capacity industrial Li-SOCl2 batteries delivering up to 3–5 years of autonomous operation on daily reporting intervals.

Can you customize hardware specifications for specific fleet projects?

Yes, as an indigenous hardware OEM with in-house SMT manufacturing, we provide tailored PCB layouts, custom I/O configurations, and proprietary firmware protocols to match exact client requirements.

Are your AIS-140 GPS devices certified across Indian states?

Yes, our ATL-140 and ATL-440 devices are fully certified by ARAI and ICAT under MoRTH AIS-140 standards and officially empanelled across Vahan-integrated state transport departments.

Do you manufacture telematics devices for electric vehicles (EVs)?

Yes, our EV telematics series (EV201 and EL-400) supports wide 9V–100V DC input, CAN-bus battery management system (BMS) telemetry, SOC/SOH monitoring, and regenerative braking analytics.

What are your white-label and OEM partner options?

We support full OEM and ODM white-label programs including custom enclosure branding, private-label firmware, dedicated FOTA server instances, and volume wholesale pricing for distributors.

How are customization charges structured?

We have a dedicated in-house team of hardware, RF, and firmware engineers. Customization charges are assessed transparently based on NRE scope of work and offset against volume manufacturing commitments.

What is the warranty period for internal backup batteries?

Internal lithium backup batteries carry a standard 6-month warranty, with extended industrial battery options available for mission-critical deployments.

What is the standard warranty on Atlanta telematics hardware?

All Atlanta Systems hardware comes with a 1-year standard manufacturer replacement warranty, with optional enterprise SLA warranty extensions up to 3 years.

Do you export telematics devices globally?

Yes, we export globally across the Middle East (GCC), North America, Europe, Latin America, and Southeast Asia with CE, FCC, and RoHS certified hardware.